Frequently Asked Questions
A List of Common Queries
Why should I choose Loyal Care?
The heart of our care assistants center on experience, compassion, dedication and competency to assist your loved one. We handle all phases of employment including hiring, payroll taxes, scheduling, workers’ compensation, as well as liability insurance. Loyal Care performs pre-employment substance and alcohol screening of our employees. We conduct criminal, motor vehicle and reference background checks. We choose wisely to ensure exceptional care and provide continuing education for our employees. We are the boots on the ground or the eyes and ears for family members who are not in proximity to provide assistance for their loved ones.
What selection process is used to hire care assistants?
We carefully screen applicants, requiring references, criminal and motor vehicle background checks, and we perform pre-employment substance and alcohol screening of our employees. Trustworthy, dependability, compassion, and a strong desire to serve others must be prevalent. Loyal Care provides training and mentoring to our care assistants throughout their employment.
What if I am interested in getting more information specific to my situation?
Call us today at (406) 752-0146. A friendly staff professional is available to answer questions that you may have about assistance in the home. We understand that all family and health situations are unique. We are happy to be a resource or answer questions based on our experience in the industry.
Would I always be able to have the same care assistant?
Loyal Care strives to provide a consistent care assistant to our clients. Care assistants form a bond with their clients based on trust and dependability. When the assigned care assistant is ill, has scheduled time off, or cannot make it to an assignment for any reason, a substitute care assistant will be provided. Our care assistants, office staff and client/family members work together as a cooperative team ensuring care is optimized for the client. Because our care assistant is familiar with their assigned client, our care assistant can identify and report changing client conditions to inform family members.
Is there an option for one day a week visits? What about seven days a week?
Absolutely! There are no limited visits required. Visits can be established on a daily, weekly, or monthly basis based on the needs of the client. At times, we provide assistance for one week assignments once a year while family members have to travel out of town. Loyal Care care assistants are matched with a client for skills, compatibility and availability.
What does an agreement with Loyal Care include?
Our client agreements include information about the client-where they reside, their afflictions if any, transportation arrangement options selected, cost of care depending on client’s needs, emergency contacts, what payment options the client selects, and how to suspend or end care. Loyal Care is committed to flexibility as client needs change based on their current and changing conditions.